Frequently Asked Questions

Checkout our frequently asked question below. If you still can’t find your answer. Please contact us.

Our team is available from Monday to Saturday 10.00am – 7.00pm and Sunday / Poya Days 11.00am – 7.00pm

If you have an account with us, log in to your account. Go to “My Orders” and click “View Order.” Then click “Track Your Order” and a pop-up will appear with a tracking link.

If you don’t have an account with us or have not received an order confirmation email please contact customercare@thefullstop.lk with your order number, billing last name, and email address or zip code.

We are not able to make any changes to an order or cancel it once it has been placed.

Due to the effort that has gone into curating the packages for you, we unfortunately cannot exchange the whole package. If you wish to exchange some items from the package please contact us.

We're so sorry to hear your order arrived in less than perfect condition! In the unlikely event that you have received an item that is damaged or incorrect, please notify us immediately. We will work with you to arrange a replacement.

Damaged items must be reported within 1 day of receipt. All damages should be reported to customercare@thefullstop.lk, be sure to include your order number. We will contact you with the next steps.

All orders are fulfilled by our warehouse, located in Colombo 02. We try to send out your order confirmation email within moments of you placing an order. But things happen—if you do not receive an order confirmation email within 24 hours of placing your order, please check your spam as it may have been flagged. And if you are still unable to locate your order confirmation, please contact our customer service team to retrieve the order information.

As soon as your order is placed, you should receive a confirmation email. We’ll send you a separate email with tracking information once your order ships. If you have not received an order confirmation email, please check your spam folder and make sure customercare@thefullstop.com is on your safe list. If you have not received an order confirmation email, please contact our customer service team at (011) 232 0611 or on WhatsApp number (0)77 396 4019 or customercare@thefullstop.lk.

This doesn’t happen often, but if your order was cancelled because the item you selected became no longer available or is out of stock, you’ll hear from us via email within three business days of placing your order. 

In the case that your order was cancelled in our system due to a risk of fraudulent activity, you’ll be notified by email within three business days. This is strictly for your security and we apologize for any inconvenience. If your order was flagged as a fraud in error, please contact your financial institution. 

Still, have questions? Send us a note at customercare@thefullstop.lk or call us at (011) 232 0611 or on WhatsApp number (0)77 396 4019

Our emails are great. Sign up for them and receive product updates, future sale details and exclusive offers on the reg.

While we do our best to make sure our website reflects exactly what’s stored in our inventory, please note that updates could get delayed. If you’d like to confirm whether a specific item is available, or if it will be restocked, please contact our Customer Service team—they’re happy to help!

We accept Visa/ Mastercard cards for our online payment.

We have a fully secure gateway provided by Sampath Bank PLC.

Double check—even triple check—that the billing information you entered during checkout is an exact match to the information your credit card provider has on file. This information includes cardholder’s name as it appears on the card, billing address, credit card number, expiration date, and CSV code. All online transactions are subject to a standard pre-authorization check on your payment card to ensure there are sufficient funds to fulfill the transaction. Goods will not be dispatched until this pre-authorization check has been completed. Thef:;llstop shall not be liable in any way if the payment gateway service provider or the card issuing bank refuses to process or accept any online payment particulars for any reason.

All orders will be charged in Sri Lankan Rupees (LKR).

Our gift cards have can be used for a period of 06 months from the date of purchase. They’re non-refundable and cannot be redeemed for cash. Apologies if you’ve misplaced or had your gift card stolen—unfortunately we can’t replace it. We also reserve the right to change, amend or terminate the Terms and Conditions of our gift card program at any time with or without notice in our sole discretion.

Our emails are great. Sign up to receive them and get updates, exclusive offers and more on the reg. Don’t forget to add us to your “safe senders” list, so we don’t end up in your Spam.

But signing up does not automatically create an account. That needs to be done separately on this page. Pros of having an account with us? You can checkout faster, track your orders, access previous orders, create wishlists, log your product reviews, view your history, manage your email subscription, and more.

Visit our sign-in page and click on “Forgot your password?” Then follow the prompts to reset it.

We have a variety of products that come with a warranty. Hence the warranty may wary from 6 months to one year depending on the item.